Privacy Policy

Fitness For Real Pty Ltd

ABN: 78 682 162 250

4/2 Rob Place, Vineyard NSW 2765

Phone: 0422 353 372

Effective Date: 21 February 2026

1. Overview

Fitness For Real Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store personal information.

2. What Personal Information We Collect

We may collect personal information including:

Full name
Date of birth
Residential address
Email address
Phone number
Emergency contact details
Payment and billing information
Membership and attendance records
Access control records (fob/swipe data)
CCTV footage
Website usage data (IP address, cookies, analytics)

We only collect personal information that is reasonably necessary for operating our business.

3. Sensitive Information (Health Information)

We may collect health information where reasonably necessary to provide safe recreational services, including:

Injury disclosures
Medical conditions
Physical limitations
Pre-exercise screening forms (e.g. PAR-Q)

Health information is classified as “sensitive information” under the Privacy Act 1988 (Cth).

We collect sensitive information only:

With your consent; and
Where reasonably necessary to provide gym and recreational services.

Sensitive information is used solely for:

Assessing fitness to participate
Ensuring safety
Managing risk and incidents
Complying with legal obligations

We take additional reasonable steps to protect sensitive information.

4. How We Collect Information

We collect personal information:

Through our website
Through membership sign-up platforms
Via direct debit providers
In person at our premises
Through CCTV systems
Through access control systems
Through social media interactions
Through marketing subscriptions

Some personal information may be collected by third-party providers on our behalf.

5. Why We Collect Personal Information

We collect personal information to:

Provide gym and recreational services
Manage memberships
Process payments
Maintain 24/7 facility access
Ensure safety and security
Investigate incidents
Enforce membership agreements
Comply with legal obligations
Send marketing communications (where permitted by law)

6. CCTV & Surveillance

Our premises at 4/2 Rob Place, Vineyard NSW 2765 are monitored by CCTV for safety, security and operational purposes.

CCTV footage may be used to:

Investigate incidents
Enforce facility rules
Respond to complaints
Comply with legal obligations
Assist law enforcement where required

Footage is retained for a reasonable period and securely deleted unless required for investigation or legal proceedings.

7. Disclosure of Personal Information

We may disclose personal information to:

Membership management software providers
Direct debit and payment processors
IT and hosting providers
Security providers
Legal advisers
Debt collection agencies
Government or law enforcement authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.

8. Overseas Disclosure

Some third-party service providers may store or process data overseas (for example, cloud hosting providers).

By providing your personal information, you acknowledge and consent to disclosure to overseas recipients where necessary for the operation of our business.

We take reasonable steps to ensure overseas recipients do not breach Australian privacy obligations.

9. Data Storage, Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored:

Electronically in secure cloud-based systems
On password-protected systems
In secure physical storage (where applicable)

We retain personal information only for as long as reasonably necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Access & Correction

You may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

Requests must be made in writing to info@fitnessforreal.com.au.

We may require proof of identity before providing access.

We will respond within a reasonable timeframe.

11. Marketing Communications

We may send promotional emails or SMS messages where:

You have consented; or
Permitted by law.

You may unsubscribe at any time using the unsubscribe link or by contacting us at info@fitnessforreal.com.au.

12. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

Improve functionality
Analyse traffic
Enhance user experience

You can disable cookies through your browser settings.

13. Complaints

If you believe we have breached your privacy rights, please contact us in writing at info@fitnessforreal.com.au.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)